ANSWERS TO YOUR QUESTIONS
What Shipping Methods Are Available?
Shipping and Handling charges will be calculated according to your shipping zip code and will appear in your cart when you checkout. All orders will be shipped via USPS ( United States Postal Service)
How Long Will It Take To Get My Package?
We ship within 1 to 2 business days in the U.S. only via the USPS ( United States Postal Service).
Do You Ship Internationally?
At this time we do not ship Internationally.
ORDERS AND RETURNS
How Can I Cancel Or Change My Order?
Please contact us at: 281-578-5819
How Do I Track My Order?
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the US Postal Service website.
You will get a confirmation email with tracking number. Login to MY ACCOUNT and enter your tracking number in the TRACK MY ORDER section of the MY ACCOUNT page.
To track the order, click on the tracking number located near the bottom of the e-mail.
How Can I Return a Product?
Your order with It’s Your Image, is a 100% satisfaction guarantee. If you are not completely satisfied with your order simply return it within 60 days for a full refund (less shipping and handling charges).
All return orders must be pre-approved by customer service and receive a RMA (Return Merchandise Authorization) Number.
Please follow these simple instructions below:
- Place the unused item in its original condition into original shipper packaging.
- Contact our Returns Department at 281-578-5918 to obtain your RMA (Return Merchandise Authorization).
- Include a copy of the original invoice along with the RMA number in the package and mail via USPS or UPS. Once we receive your returned product(s), we will issue your replacement or refund immediately.
- Please mail your package to:
It’s Your Image RETURNS
3126 Willow Oak Lane
Sealy, TX 77474
All RMAs are valid for only 30 days. Any returned item not listed on your RMA will not be credited or replaced, and will not be returned.
What Payment Methods Are Accepted?
We currently accept Visa, MasterCard, Discover Card and American Express.
Do I need an account to place an order?
Yes you will need to fill out the information on the MY ACCOUNT page. Your shipping and billing information will be on file for future transactions. We do not store your credit card information for security reasons. Hit SAVE CHANGES, and proceed to checkout.
Is Buying On-Line Safe?
We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information. Using your credit card on the It’s Your Image, Inc. website to order products is, in fact, significantly safer than placing credit card orders with conventional mail order houses or even making purchases at a retail store where paper work is stored. The shopping cart portion of our site is backed by the industry leader Network Merchants LLC (NMI) to ensure our site provides the highest level of security. All data is securely encrypted and protected through NMI and is not shared with others.
When you enter your personal information on our websites, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. Our SSL (Secure Sockets Layer) is a standard security technology for establishing an encrypted link between a server and a client. SSL allows sensitive information such as credit card numbers, personal information, and login credentials to be transmitted securely.
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https.” If for any reason you cannot access the secure server, or if you’re not quite comfortable shopping on our website, please feel free to place your order with us by telephone 1-281-578-5918.